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The Destin Log FAQs

Here are answers to some frequently asked questions

General

Q: How can I contact The Destin Log?

Go to the Contact Us tab on our website.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience any problem navigating our site, please email us at Customer Service and describe in as much detail as possible, including the steps you take leading up to it, … how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?

You can contact virtually every department at our office through our website. Again, visit the Contact Us tab on the home page. Almost every department and contact information can be found there.

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

Yes. If you give us enough notice. Please contact Circulation Customer Service. We are open from 6:00 a.m. - 5:00 p.m. Monday through Friday and from 7:00 a.m. - 11:00 a.m. Saturday and Sunday. The number is 850.863.1212. You can also use the self-service tools once you are logged in to the account manager.

Q: What should I do if my newspaper does not arrive or if sections are missing?

We will credit your account for the lost day. Please contact Circulation Customer Service. We are open from 6:00 a.m. - 5:00 p.m. Monday through Friday and from 7:00 a.m. - 11:00 a.m. Saturday and Sunday. The number is 850.863.1212. You can also use the self-service tool once you are logged in to the account manager.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provided a restart date when you suspended delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative. Circulation Customer Service is open from 6:00 a.m. - 5:00 p.m. Monday through Friday and From 7:00 a.m. - 11:00 a.m. Saturday and Sunday. The number is 850-863-1212. You can also use the self-service tool once you are logged into the account manager.

Q: Where can I purchase another subscription?

Subscriptions can be purchased on line. Go back to our home page and, in the upper right-hand corner, click on the “Subscribe Now” button.